Refund policy

RETURN AND EXCHANGE POLICY:

We're committed to making your shopping experience fun and fuss-free! We understand that sometimes a purchase may not work out, so our return and exchange policy is hassle-free and customer-friendly. Before making a purchase, please review our policy. Ready to dive in? By proceeding, you confirm that you understand and agree to these terms and conditions.

How to initiate a Return or Exchange Request?

Need to return or exchange something? No problem! Just contact our customer service team within 10 days of receiving your order. Email us at info@pironi.in or WhatsApp us at +91 78629 92669 with your order number and details about the items you'd like to return or exchange. We'll guide you through the quick and easy process. We're here to help!

Refund Policy:

Prefer a refund? We've got you covered! We offer store credit for returns within ten days of delivery, giving you the flexibility to choose from our wide range of products whenever you're ready. Just a heads up: your store credit is valid for one year from the date of issue. Happy shopping!

Please note: We offer a one-time exchange policy to ensure you find the perfect item. Need to make an exchange? No problem! We're happy to help you out. Just reach out to us, and we'll make it easy and hassle-free!

Conditions for Return and Exchange: 

  • We want you to love what you ordered! For returns or exchanges, items must be in their original condition, unused, and with all tags attached. Please initiate returns within 10 days of receiving your order to ensure a smooth process. Your satisfaction is our priority!
  • For any damaged or incorrect product received, don't worry—we've got you covered! We'll arrange for the damaged product to be picked up at our expense and send you a new piece once we receive the return. Please include an opening video to report the damaged product—it's essential for smooth processing. Your satisfaction is our priority, and we aim to make things right within 15-20 days.
  • Please note that return shipping costs are the responsibility of the customer for returns or size exchanges. Once approved, please ship the product back to us. We'll provide you with the address details via WhatsApp or email. Don't forget to include your order number and name with the parcel. We're here to ensure a smooth process for you!
  • Refunds in the form of store credit will be issued once the return is received by the team.
  • Products purchased from our clearance sale section are final sale and cannot be returned, refunded, or exchanged for size. These special deals are meant to give you great savings on quality items. Happy shopping!

We truly value your understanding and cooperation. If you have any questions or concerns, our customer service team is here to help! Your satisfaction with our products is our top priority, and we're dedicated to assisting you every step of the way.

Thank you for choosing Pironi—we appreciate your trust in us!